Shipping policy

Shipping and Delivery Policy for Velltiska

Effective Date: 03-12-2024

At Velltiska, we are committed to ensuring that your shopping experience is smooth and hassle-free. Below are the details of our shipping and delivery process.

1. Shipping Information

1.1 Order Processing:

  • Orders are processed within 1-3 business days after they are placed.
  • During peak seasons or promotional sales, processing times may be extended slightly.

1.2 Shipping Charges:

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping may be offered on specific orders, as per ongoing promotions.

1.3 Delivery Locations:

  • We deliver across India to all major cities and towns. If your location is not serviceable, we will notify you immediately upon order placement.

2. Delivery Timeline

2.1 Estimated Delivery Time:

  • Orders are typically delivered within 5-10 business days from the date of dispatch, depending on your location.
  • Delivery timelines may vary for remote areas or during festive seasons.

2.2 Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email or SMS to monitor its status.

3. Failed Deliveries

3.1 Customer Unavailability:

  • If the courier is unable to deliver due to customer unavailability, a reattempt will be made.
  • If delivery fails after multiple attempts, the product will be returned to us, and reshipping charges may apply.

3.2 Incorrect Address:

  • Please ensure that the shipping address provided is accurate and complete. Velltiska is not responsible for delays or losses caused by incorrect address details.

4. Damaged or Missing Items

4.1 Damaged Parcels:

  • If your parcel appears damaged upon delivery, please refuse to accept it and notify us immediately at velltiska@gmail.com.
  • If you notice damage after accepting the parcel, email us within 24 hours with photos of the damaged product.

4.2 Missing Items:

  • If any item from your order is missing, contact us at velltiska@gmail.com within 48 hours of delivery.

5. Contact Us

If you have any questions about shipping or delivery, feel free to reach out to us:
Email: velltiska@gmail.com

Thank you for shopping with Velltiska. We look forward to delivering happiness to your doorstep!